1. Introduction

Welcome to Bicycle.co.ke! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website and use our services. By using our website, you agree to the practices described in this policy.

2. Information We Collect

  • Personal Information: When you make a purchase or contact us, we collect personal information such as your name, email address, phone number, and shipping address.
  • Payment Information: We process payments through secure third-party payment gateways. We do not store your credit card information; it is handled by the payment provider.
  • Order Details: We collect information about the products you purchase and any communication related to your orders.
  • Website Usage: We collect data about your interactions with our website, including IP addresses, browser types, pages visited, and the time spent on our site. This helps us understand how you use our website and improve your experience.

3. How We Use Your Information

  • Order Processing: To fulfill and manage your orders, including processing payments, shipping products, and handling returns.
  • Customer Service: To respond to your inquiries, provide support, and address any issues or concerns.
  • Communication: To send you updates about your order, promotions, and other information related to our products and services. You can opt out of marketing communications at any time.
  • Website Improvement: To analyze website usage and improve our site’s functionality and user experience.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

  • Service Providers: Third-party vendors who perform services on our behalf, such as payment processors and shipping companies. These providers are obligated to protect your information and use it only for the purposes for which it was provided.
  • Legal Requirements: If required by law or to protect our rights, we may disclose your information in response to legal processes or requests from governmental authorities.

5. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small data files placed on your device that help us remember your preferences and understand how you interact with our site. You can manage your cookie preferences through your browser settings.

7. Your Rights

  • Access and Correction: You have the right to access and correct your personal information held by us. Contact us at bicycle.ke@gmail.com to request updates or corrections.
  • Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in the emails we send or contacting us directly.
  • Deletion: You may request the deletion of your personal information, subject to legal and contractual obligations.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Email: bicycle.ke@gmail.com
  • Phone: +254714563766
  • Address: Kihunguro Ruiru Nairobi, Nairobi County – Kenya, 00100